To avoid any kind of issue, the team of Pharma Universal ask for delivery information to clients during the shipping of the medicine. We ask for the details which included the name of the customer, shipping address, phone number, given delivery time, and Date of the order. We also need the information about the quantity of medicine along with the price, date, and time that you have ordered. We need this information to deliver your medicine to the proper place within the given time. All the information are kept highly confidential in our server.

Discreet Packaging

We always deliver these medicine in discreet packaging to your home. With this packaging, no one can get an idea about the medicine; they cannot determine what is inside the packet. We always make sure about the privacy of our client’s information. We maintain the trust between the clients and the brand. We assure you to get the undamaged products at your place. We use the best ways to maintain the quality and safety of these medicines.

Cost of Delivery

Delivery charges vary as per the distance or you can say that based on the location across the USA. After adding the medicines with quantity into the shopping cart, you can see the delivery charges.

Order Processing and Delivery Time

Once you place the order for your required medicines, you will get the order confirmation message in your email. Your shipment is dispatched within 24 hours of placing the order. You will get the payment detail as well on your email id. We assure you to deliver your medicine to your place as soon as possible. Usually, you will get the order within 2 to 4 working days; depending on the postal address that you have mentioned. After 24 hours, you can easily track the order and get an idea about the status of your medicine.

We always try to deliver the parcel on or before the given time. Sometimes, you see a delay in the delivery due to a high volume of orders or issues with the postal service. In the case of an emergency, we request you allow additional days for delivery. You will always get the prior information if there is any issue or delay in delivery.

Custom Duties & Taxes

As all our packages are shipped from USA so there is no role of Customs. We guarantee the delivery of the package to your address. No extra charges will be asked once the order is placed.

Undelivered Order

If someone doesn’t answer the call at the time of delivery or clients refuse to accept the order; these orders are considered undelivered. Apart from that if you received the damaged packet, you have entered the incorrect address, and no one is available at your place to collect the order. In these cases, the order will be returned to us.

Lost Order

If you will not receive the medicine after 9 days, the order is considered lost. In this case, you need to connect with us and informed us. The team of Pharma Universal will raise the query regarding the lost order. To get a refund for your order, please go through our refund policy. Here you will get an idea about the refund policy in the case of the lost order category.

Contact Us

To get a detailed idea about the company policies and much more, please connect us. We are always ready to solve your doubts 24*7. Here you always get the answer to your queries without any delay. To know about order status, non-refund of your order payment etc., you can use the option like live chat or message. Our team always assist you and give the answers to your queries.

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