At universal pharma, our team continuously works to offer you experiences that they have never experienced before. As a leading online pharmacy, we take immense pleasure in serving the customers with high-quality medicines. It is our responsibility to fulfill the requirement of customers and eradicate their health miseries. It has been a long time since we have been catering to the health needs of individuals and getting closer to our goals of benefitting customers with the best services.

Our medications do not guarantee miraculous outcomes but they are designed to bring significant improvement to your debilitating health condition. We take all possible efforts to ensure that you are able to keep up your health with the prescribed dose of our medication. Our mission is to make your well-being fulfilling, bringing notable improvement in your health. Our variety of medications brings a ray of hope for people who could not get the desired results, using the medication of other local online pharmacies.

Our efforts cannot be measured in words as to how much we care for the good health of our customers. However, we emphasize the use of our high-quality medicines for better health results to enjoy the bliss of life. From manufacturing, testing, packing, to distributing the medicines, sincere efforts are put in so that the product reaches the door of customers in optimal condition. The medicines of Pharma Universal go through multiple clinical trials for customers to receive the expected health outcomes. But if in any case, medicines don’t work or show any improvement then, we can proceed with the refund process.

However, we have our guidelines set for this criteria as well, you will need to send the pictures of damaged products along with receipts to get the verification done. Upon ensuring the authenticity of the product, we will process with refund that will reflect in your account 10-15 working days.

How to be eligible for a refund?

Pharma Universal provides you with hassle-free refund policy, not asking our customers to follow redundant process. It is simple and made with an aim to provide convenience to our customers. Although our products are designed to offer you a great shopping experience but in case of refund also, you do not need to wait for long.

  1. If the delivery is late and takes more than 15-20 days, you are eligible to raise the refund request.
  2. You will receive your complete refund if your ordered items reflect the expiry date.
  3. If you did not receive the right order, the ordered items are not accurate, damaged, or the quality of the product is not up to the mark, then you may go ahead with the request for return.
  4. If the ordered items are found defected or broken, you will be eligible for partial refund, depending on the number of broken pills.

Note: Refund amount will be credited to your account after the deduction of shipping prices from both sides, cost of processing fees, and medicines consumed.

 The approval of your request depends on the circumstances of the products ordered. If you have made the transaction using debit card/credit card/ net banking, you will have to wait for 10 to 15 business working days. During this period, you can expect the amount in your account. The amount will be credited to your account within the business working days only.

We are sincere towards our service and passionately work for the concerns of our customers, ensuring them the convenient and easy refund policy process. If you opted for the option of cash on delivery, our team works on this process faster, ensuring the amount to be credited to your bank account at the earliest.

How To Request A Refund?

The steps to request for refund process are simple, you can send the details of your order via email or select the link below ‘returns’. In addition, the email should entail the proper reasons for request for refund that include order number or why you wish to cancel the order and get a refund for it.

Our team works for the satisfaction and happiness of customers. We consider all aspects in mind from the standpoint of customers and work to better them. Our customer support is always available 24*7 to guide you through everything. Our efforts reflect the sincerity towards customers if they have enjoyed the use of products or services. If you come across any query or concern relating to refund requests, our number is given on the website, you can call us.

Pharma Universal ensures your return or refund request gets processed on time and if you would like to know the further details of this policy, you can contact us anytime.

Back to Top